4.1 IFS H/W Infrastructure

For HELLO to be seen on an output technology (the screen) the user would have to use an input technology (keyboard) to enter in those letters. Then, those letters will go through the processing technology containing the CPU. Inside the CPU the letters are decoded either by the ALU or controlling unit and then are contained in the system unit. When the letters go through the processing unit, they will be put into their ASCII code and declared their bit or byte number. After the letters go through this process then they will be able to be seen on an output technology.

3.2 Sell Your Idea

I think someone should implement our information system for the fact that the cost benefit
analysis chart shows that implementing knowledge management will help us reduce errors by 55 percent , reduce operating cost by 20 percent a year, increase production by 5 percent a year, and will pay for itself within 6 months. I believe that having a customer relationship management system will help us to serve our customers significantly better, and in doing so, we will beat the opposing competition. If we don't have the best maintenance system, our rides could possibly stop working properly and make our company lose business and eventually go bankrupt.

3.1 Value Chain Analysis

This diagram shows the business processes of the amusement park and the steps that the park goes through everyday with each customer. These different business processes allow the park to automate the business. Sunshine Land needs their business to run faster because of the number of customers that come through. Speed is a competitive advantage for the park to have over the other parks that are similar.

The information systems that I would propose to to obtain competitive advantages are: enterprise resource planning system, customer relationship management system, knowledge management system, functional area information system, intelligent system, transaction processing system, and management information system. The transaction system will b when the ticket gets scanned. The management information system, functional area information system, knowledge management information system, and enterprise resource planning system all overlook the business including the financial status of the park, inventory, and the employees. The customer relationship management system supports the interaction with the park and the customers.

2.2 Automobile Industry

This case study was about the big three firms of automobiles in the US were afraid of globalization because they don't want the world to become homogeneous. Honda, Ford, and GM, in the 1990s, attempted to make a world car that is a basic car with a few modifications and tried to sell it around the world. Those models didnt sell as much as they hoped because of customer's different tastes in automobiles. The global marketplace has allowed the automobile industries to sell cars from all over the world and also online.

Questions:
 1. Globalization 3.0 is fueling change in the auto industry by allowing the automakers to build global networks of suppliers and selling to customers from all over the world.
2. Europeans like smaller cars compared to Americans who like larger cars. The US uses plastic in door panels unlike the Europeans who prefer steel construction. Asians prefer smaller-sized cars that can maneuver well through smaller, narrow streets while Americans prefer larger models like SUVs and pickups. The US doesn't think of the fuel economy as much as the Europeans do.

2.1 Flickr.com

Flickr.com provides their viewers a variety of services. Some of those services include "tags", adding comments to pictures, writing captions, rating the pictures, photo manipulation, selling pictures to viewers, and the OpenID project. 

One enabler that Flickr.com has is uploading. This allows users to upload their pictures on the website and add comments and rate each others pictures. Another enabler will be the steriods which allows the viewers to manipulate pictures and collaborate. Finally, another enabler that Flickr.com has is in-sourcing. Flickr.com joined the project OpenID like many other websites. OpenID allows the users to register for the free service and use the same password and ID each time they log in.

1.3 Organizational Chart

At the top of the chart is the CIO who is the person that is over the amusement park. The next level has the three managers: Support, Development, and Maintenance. They are required to watch over their employees and make sure that the park is being ran correctly. Under the support manager there is an operations manager, telecommunications manager, and an information security specialist. Under the development manager there is a programmer, business analyst, and a manager of emerging technologies. Under the maintenance manager there is a systems manager, an auditor, a quality assurance manager, and a lead systems architect.

I have chosen the CIO, Support Manager, Development Manager, and Maintenance Manager as the top four most important jobs at the amusement park. The reason I chose the CIO is because they are the person that runs the whole park, making sure that their customers are happy. The different managers have a section of the park that they are responsible for making sure it runs like it is supposed to. The support manager makes sure that the customers are happy, the database is running smoothly, and everything else in the parks other than the rides is running smoothly. The development manager handles any changes made to the rides, any new technology that the park may receive, and how the rides run. They might need to test out a ride before they put it in the park. The maintenance manager handles and maintains all of the amusement park rides. They make sure there isn't anything wrong with the way the rides are going to run. If a ride does mess up, the maintenance manager and their department is always going to be there and fix the problem to make sure that the customer feels safe and stays happy.

1.2- Data Information

Event ID: Discount Day
083120115001 -> 08-31-2011-50-01-> relate to date, price of ticket, what customer of the day they are -> apply to sale records and database of the amusement park
Data -> Information -> Knowledge -> Wisdom


Person ID:
SL02131991A -> SL-02-13-1991-A -> relates that the ticket is for Sunshine Land, what the customer's birthday is, and their first initial -> apply to customer records, amusement park database, and sales records
Data -> Information -> Knowledge -> Wisdom


Product/Service ID:
100BLUE01 -> 100-Blue-01 -> relates to the price of the ticket, the color of the ticket for that day, what customer of the day they are -> apply it to amusement park database and the sales records
Data -> Information -> Knowledge -> Wisdom

The event data can be collected when each customer buys a ticket. The ID number shows what number customer they are, the date, and the price of the ticket. The customer data can be tracked by when they bought a ticket. They would give their ID number to buy a ticket. Their ID number will consist of Sunshine Land's initials, the customer's birth date, and their first initial. For the product, which are the tickets for the different rides, it'll be tracked by an ID number that will consist of the price of one ticket and the color of that ticket for the day.